Thanks for shopping at HF grocer.
We understand that our produce, especially those organic ones may sometimes be defected, blemished or spoilt.
If you are not entirely satisfied with your purchase, we're here to help.
Since these fruits and vegetables are perishable, we do not require you to return them to us.
If a claim, with photographic evidence, for a damaged item is made by email ([email protected]) within 24 hours of receipt we will refund or replace goods on the following basis:
If you find an item is damaged on receipt but still remains edible we will either refund you 50% of the value paid for the item or offer the affected item free of charge in your next order as a replacement.
If you find an item is significantly damaged on receipt and is no longer edible we will refund you 100% of the value paid for the item or offer the affected item free of charge in your next order as a replacement.
If damaged items are reported to us more than 24 hours after the parcel arrived with you, this means we will be unable to recoup any of our losses from our suppliers or the courier company, and as a result we cannot guarantee that we will be able to resolve the matter in your favor so please do report any problems swiftly.
We will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 days, depending on your card issuer's policies.
If you have any questions on how to request a refund, contact us.